Thank you for shopping with us! We strive to provide a seamless shopping experience, but if you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy below for detailed information on how to return or exchange items.

Return Eligibility

Time Frame: Items must be returned within 45 days of the delivery date.

Condition: Items must be unused, unwashed, and in their original packaging with all tags attached. We do not accept returns for items that are damaged, altered, or show signs of wear.

Non-Returnable Items: Certain items are not eligible for return, including:

• • Gift cards
  • Items marked as “Final Sale”
  • Personalized or custom-made products
  • Items without original packaging or tags

How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Customer Service: Reach out to our 24/7 customer service team via email or phone with your order number and details about the item(s) you’d like to return.
2. Return Authorization: Once approved, you will receive a Return Authorization (RA) number and return instructions.
3. Pack the Item: Carefully pack the item(s) in their original packaging, including all tags, receipts, and any accessories.
4. Return Shipping:
   • Customer-Paid Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
   • Shipping Label: We will provide a return shipping label if the item was defective or incorrect.

Refunds

• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be automatically applied to your original payment method within 5-10 business days.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective product or shipping error.
• Restocking Fee: We do not charge any restocking fees unless otherwise noted for specific items.

Exchanges

We offer free exchanges for size, color, or defective products within the 45-day return window. Please contact customer service to arrange an exchange. If your desired item is unavailable, we will issue a refund.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery. We will provide a full refund or replacement at no additional cost.

Contact Us

If you have any questions about our return policy or need assistance, don’t hesitate to reach out. We’re available 24/7 for your convenience!

• Email: contact@himart.co.uk

We appreciate your business and look forward to providing excellent service!

Himart UK
www.himart.co.uk

Date Updated: October 16, 2024